Insurance, payments and billing

How to Reach Us


Patient Accounts in the Business Office is located at 711 Collins Street in Goldendale, WA.

Open Monday - Friday, 8:00am to 4:30pm

Call (509) 772-2838

Click Here To Pay Your Bill

Payment Arrangements

Medical bills can be stressful. Patient Accounts at Klickitat Valley Health is here to help you understand your bill and make a plan that fits your situation. As your local Critical Access Hospital, KVH is committed to keeping essential care close to home, and that includes respectful support with billing questions.

If you cannot pay your full balance, call us. Payment plans are available. Financial assistance may also be an option.

Collection Policies and Financial Assistance

KVH is committed to clear, respectful billing practices. Our Collections Policy, Extraordinary Collections Policy, and Amounts Generally Billed information is all available on this page so you can understand how billing works and what to expect. If you are worried about paying, please call us early. Proactive communication can help prevent accounts from moving to collections. Patient Accounts can work with you on a payment plan or financial assistance options.

How to Pay Your Bill

Payment can be made online, by phone, or by mail. Please have your statement available when you call so we can find your account quickly.

We accept:

• Cash
• Check
• Credit or debit card, Visa or MasterCard

Mail payments by check to:

Klickitat Valley Health

Attn: Patient Accounts

310 S Roosevelt St

Goldendale, WA 98620

Please include a copy of your statement or write your account number on the check.

Who to Call for Billing Questions

Call the number on your statement if you have questions about a specific bill. If you are not sure which bill you have, call (509) 772-2838 and we will help.

Who to Call for Hospital Bills

Last names A - K, call (509) 773-4022, ext. 2014

Last names L - Z, call (509) 773-4022, ext. 2004

Who to Call for Clinic Bills

Last names A - F, call (509) 773-4022, ext. 2013

Last names G - N, call (509) 773-4022, ext. 2028

Last names O - Z, call (509) 773-4022, ext. 2006

If You Receive More Than One Bill

Some services are billed separately from the hospital. This may include physician services such as radiology, anesthesia, Emergency Department physicians, or ambulance services. If you receive more than one statement, each bill should be paid to the organization listed on that statement.

Help With Medicaid and Financial Assistance

Some patients may qualify for financial assistance based on income and household situation.

KVH’s Patient Financial Advocate can also help low-income Washington residents with Medicaid eligibility applications and next steps, including Washington Medical Assistance Presumptive Eligibility determination.

Call (509) 772-2838, Monday - Friday, 8:00am to 4:30pm for support.

If you already have Washington Medicaid and want to learn more about plan options or benefits, visit Community Health Plan of Washington (CHPW). If you are not sure what applies to you, please give us a call.

Estimates Before Care

At KVH, we know our patients value clear, upfront information. Understanding costs ahead of time can ease stress and help with financial planning. Because price transparency matters, cost estimation is available so you can understand what to expect. Visit our Price Transparency page to explore your options and use the cost estimation tool. The Patient Financial Services team is also available to provide an estimate for you.

Refund Policy

If a refund is owed due to an overpayment, KVH will credit the original card when possible or mail a check. For questions about refunds, call (509) 772-2838.

Common Questions

What is a copay, and when is it due?

A copay is the amount you pay in addition to what your insurance covers. It is usually listed on your insurance card. Copays are due when you arrive for care.

Can I get an itemized statement?


Yes. Call Patient Accounts at (509) 772-2838 and ask for an itemized statement.

What if I don’t have health insurance?


If you are uninsured, a down payment is requested at the time of service. The amount depends on the type of care. If you cannot make the down payment, call us. A payment plan or other options may be available. Call Patient Accounts at (509) 772-2838 to learn more.

Typical down payments include:

• Hospitalization or overnight stay: $500
• Outpatient surgery: $500
• Emergency Department visit: $50
• Outpatient services like lab, imaging, cardiopulmonary, and therapy: $50

If you do not have health insurance and pay your bill within 30 days, you may be eligible for a 20% prompt pay discount.

What if I was injured at work?

If you were injured at work:

• Report the injury to your employer as soon as possible
• Tell your employer you received care at Klickitat Valley Health
• Tell KVH staff this was a work-related injury and provide your employer’s name and address

Work-related injury billing requires specific forms. Returning forms quickly helps prevent delays. KVH does not enter into employer and employee disputes about coverage.

What if I was injured in an auto accident or on someone’s property?

If your injury was caused by an auto accident or happened on someone’s property:

• Provide current health insurance and auto insurance information
• Complete any required forms as soon as possible

KVH does not enter into disputes about coverage. KVH may file a medical lien when services are related to an auto or property accident. A certified letter is sent if a lien is filed.

We’re Here for You

Our team is here to help you understand your payment options and stay connected to the care you need, close to home. If you are feeling overwhelmed, you are not alone. Call us and we will walk through it with you, one step at a time.