Visitor Information

Visit Us

Klickitat Valley Health is located at 310 S Roosevelt in Goldendale, WA.

Call (509) 773-4022

Visiting hours are 8:00am to 8:00pm.

At the nurse’s discretion, these hours may be modified for immediate family members or as medical situations warrant. Please use the main hospital entrance and check in at registration before visiting a patient.

After-hours visitors

For the security of patients and staff, the hospital entrance is locked at 11:00pm. Visitors must ring the doorbell for staff-controlled entry.

Visitors Welcome

Loved ones are an important part of a patient’s healing and hospital experience. At KVH, we welcome family and visitors as partners in care and as advocates for the patient. Thank you for being here.

Please help us protect the rest, privacy, and safety for all patients:

• Do not visit if you are sick or have had symptoms such as fever, cough, sore throat, vomiting, or diarrhea in the past 24 hours. Please stay home and consider calling or video chatting with the patient instead.
• Wash or sanitize your hands when entering and leaving patient areas to help reduce the spread of germs and promote a safe and sanitary environment.
• Care needs come first. Visiting may be limited based on clinical needs or patient rest.

If you have questions about visiting, start with the nurse caring for your loved one or ask at the registration desk when you check in.

Cafeteria

Meals for patients, employees, and visitors are prepared on-site by our experienced dietary staff. Hot meals and complimentary coffee are available in the KVH Kafé from 8:00am to 5:30pm.

After hours, a deli-style cold case is available for visitors via credit card payment only. Please ask a nurse for support to access after-hours food options or for guidance getting to and from the Kafé.

We Are a Tobacco-Free Campus

Klickitat Valley Health has adopted a Tobacco Free Campus policy to provide a safe and healthy environment for employees, patients, and visitors. This means that any smoking, vaping, or use of tobacco products must be done off the KVH campus. Thank you for your cooperation.

Learn more about our Tobacco Free Policy and Smoking Cessation Resource.

Privacy and Patient Updates

We know personal health information is sensitive and respect patient privacy.

We cannot share a patient’s health information with guests or visitors unless the patient tells us we can, or unless the law allows or requires it.

What guests and visitors should know

• If you would like to receive updates, please ask the patient to tell the care team who they want involved in their care.
• For questions about visiting or communication, start with the nurse or the registration desk.

Read our full Privacy Practices.

Accessibility and Support

Visitors of all abilities are welcome at KVH. If you need additional support during your time here, please let us know what would help so we can make your visit as welcoming and comfortable as possible.

Mobility Support or Wheelchair Assistance

Prior to your visit, please call (509) 773-4022 and speak with a Patient Access Specialist. Let them know assistance is needed in order to visit a patient and they will coordinate support with a member of our clinical care team.

Language Support

Interpreter services are available to all patients and their visitors at KVH.

We use Boostlingo to connect patients and visitors with qualified medical interpreters. Language needs can be communicated using a card printed in the 16 most commonly spoken languages at KVH. All staff members are trained to access interpreter services through Boostlingo. Interpreter services are available by phone and video, including American Sign Language (ASL).

Assistance for Hearing Needs

We are committed to ensuring effective communication for patients and visitors who are deaf or hard of hearing. Assistance may include:

• Qualified American Sign Language (ASL) interpreters, available in person or via video remote interpreting when appropriate
• Video relay or video interpretation services for clinical and non-clinical communication
• Written communication tools and visual aids when helpful
• Staff trained to identify communication needs and arrange appropriate accommodations

Please let a member of your care team know if you or your visitor requires hearing assistance so arrangements can be made as quickly as possible. There is no cost for these services.

Assistance for Vision Needs

We strive to support patients and visitors who are blind or have low vision by offering:

• Assistance with orientation and navigation within the hospital
• Verbal explanation of written materials, forms, and instructions upon request
• Large-print or alternative formats for select documents when available
• Support from staff to help access services, meals, and amenities safely

If you or your visitor has vision-related needs, please notify a member of the care team so appropriate assistance can be provided. Accommodations are provided at no cost and are intended to support safe, respectful, and effective care.

Personal Belongings

Please leave valuables at home when possible. If you bring valuables, ask your nurse about safe storage options.

If something is missing during your visit, please report it to your loved one’s nurse.

For Lost and Found, call (509) 773-4022.

Feedback Is Welcome and Appreciated

Your feedback helps us recognize great care and improve where we can.

How to Recognize Great Care

Patients and visitors often ask how to thank a nurse, provider, or staff member. Your message means a lot, and it helps us celebrate the people who care for our community. If you can, include the staff member’s name, the department, and the date of your visit.

Ways to share a compliment

• Email your note to feedback@kvhealth.net
• Share your appreciation publicly through the Goldendale Sentinel
• Leave a Google review and mention the staff members who supported you

We are pleased to share this feedback with our team and are quick to recognize employees that exemplify quality, compassionate and personalized care.

Share a Concern Right Away

If you have a concern about patient care, please speak with a nurse or their supervisor as soon as you can. We take the care of our patients and guests seriously and will do our best to address any issues quickly and respectfully.

If Your Concern Is Not Resolved

If you are not satisfied with the response or outcome, or would like to make a formal complaint, please contact our Quality Improvement & Risk Management Director at (509) 773-1073 or email rm@kvhealth.net.

Written concerns may also be sent by mail to:

• Quality Improvement & Risk Management Director
• Klickitat Valley Health
• 310 S Roosevelt
• Goldendale, WA 98620

Other Ways We Ask for Feedback

Following a visit or stay at KVH, patients may receive a patient satisfaction survey by phone from a KVH volunteer or in the mail. Thank you for taking time to share your experience.